Mohamed Ibrahim
Senior ServiceNow Consultant · Requirements Engineer · IT Programme Lead & Psychologist (B.Sc.)
15+ years of experience in the concept and steering of complex IT programmes. From requirements gathering to go-live. With proven results for ALDI, E.ON, Allianz and more.
About Me
I'm Mohamed Ibrahim. Senior ServiceNow Consultant, Requirements Engineer and Programme Lead with over 15 years of hands-on experience in demanding IT environments.
My focus is on concept, requirements engineering and steering of ServiceNow programmes. Implementation partners handle the build, I help set them up for success and make sure the end result is a platform that actually works in daily operations.
What sets me apart from many IT consultants: alongside IT, I also studied psychology (B.Sc., TU Braunschweig). That combination pays off in critical escalations, in management reporting and when leading internationally distributed teams.
Key achievements
- 87.5 %reduction in major incidents (Allianz)
- ★Build-out of automated reporting systems for management and executive board (E.ON)
- ↗Steering of global teams in international programmes
Services
Three core areas where I structure, steer and deliver programmes.
Requirements Engineering & Process Design
Capturing, structuring and prioritising requirements for ServiceNow programmes. Specifications, process design aligned with ITIL 4 / 5. Acting as the bridge between business stakeholders and implementation partners.
ServiceNow Consulting
Concept and governance for ITSM, CSM, HRSD, CMDB, ITOM Visibility, IRM, BCM and Now Assist. Use cases and roadmap for AI workflows. Selection and steering of implementation partners.
IT Programme Management
Structured planning and steering of IT programmes using PRINCE2, Scrum or hybrid approaches. Stakeholder management up to executive board level. On time, within budget, with clear communication.
References
Clients and projects I have shaped and steered.
"Mr Ibrahim achieved the targeted goals and thereby made a significant contribution to the company's success."
— Schleswig-Holstein Netz AG (E.ON Group), project reference
Qualifications
Education, certifications and training.
Education
- B.Sc. Psychology – Technische Universität Braunschweig
- IT Specialist Systems Integration (IHK) – Deutsche Telekom AG, Munich
Certifications (selected)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Micro-Certifications: CMDB, CMDB Health, UI Builder, Playbooks Advanced, Now Assist Executive, Flows
- ITIL 4 Foundation
- PRINCE2 7 Foundation
- Professional Scrum Master I (PSM I)
- SRE Foundation
Selected training
- Strategic Management – American Chamber of Commerce (2024)
- Successful Negotiation – Chris Croft (2024)
- Global Leadership Mindset Certification – GlobeSmart / Accenture (2021–2022)
Contact
As a Senior ServiceNow Consultant and Requirements Engineer, I'm ready to bring my expertise to your project.
Get in touch via LinkedIn, Xing, or directly by email.